Career Opportunities

Join Our Amazing Team at Rockland Veterinary Care!

Are you looking for a fun, exciting position? Join our amazing team that is focused on great patient care and enjoys working together!

Rockland Veterinary Care is a network of three animal hospitals that has been serving Rockland County since 2007. We are seeking dedicated, enthusiastic and professional Veterinary Assistants to join our growing team and currently have part-time or full time positions available. Flexible schedule with some weekends. We offer a very competitive wage and benefits program.

The ideal applicant will have at least one year of veterinary experience, possess excellent technical skills, as well as strong communication and computer skills. A caring and compassionate attitude, along with the ability to multitask is essential for success in this position.

Our practice is committed to providing the highest quality of service by caring for both the physical and emotional needs of our patients and their owners. We strive to strengthen the human-animal bond through excellence in veterinary medicine and outstanding customer service. We believe that every family member deserves a great hospital!

Our hospitals provide a full spectrum of services including wellness exams, immunizations, laser surgery, digital radiography, in-house laboratory services and ultrasound.

If you are looking for the opportunity to join an exciting and progressive team and feel that your qualifications are consistent with our practice philosophy, please submit your resume.

Position Overview:

The veterinary assistant provides support to the veterinarians and technicians in their daily tasks including assisting in appointments, restraining and handling patients, and clerical and administrative work. They deliver quality care for all patients and provide exceptional service.

Tasks include:

• Triage patients, treatments, and administer medication as directed by the Licensed Veterinary Technicians; maintain accurate medical records.
• Assist doctors and technicians with the administration of medications or with patient restraint.
• Perform laboratory tests and take radiographs.
• Fill prescriptions, administer medications,
• Maintain the cleanliness of the hospital each day; clean equipment, kennels and facilities using chemicals and supplies; ensure the safe use of chemicals; complete laundry.

Position Overview: Supports and adds value to an efficient organization dedicated to quality care and exceptional service. Performs a variety of clerical and customer service work in providing support to the hospital.

Essential Functions:

• Offers owners and potential owners a warm and friendly greeting in person or on the phone; answers their questions.
• Provide top-notch customer service.
• Maintain a professional appearance (clothes and attitude).
• Identify and work compassionately with clients in various emotional states.
• Responds to inquiries about the range of services the practice provides and the species it treats; refers to the appropriate department/staff member as needed.
• Coordinates the flow of pets and owners in the lobby; placates owners distressed by long waits, scheduling glitches, and other problems.
• Recognizes the symptoms of pets and owners in crisis; handles basic medical emergencies appropriately.
• Assists owners when picking up medications or special dietary products; answers questions.
• Inputs data to practice management software to check pets in; makes simple postings to accounts; compiles data for various reports.
• Types and edits a variety of correspondence, reports, memoranda, and other material ensuring accuracy.
• Receives and distributes incoming mail; processes and stamps outgoing mail.
• Performs cashiering duties; processes refunds, returns, and credits as needed.
• Organizes and processes all payment plans.
• Processes billing statements and collections.
• Coordinates and schedules appointments; calls owners scheduled for the next day to remind them of their appointments, appointment times, and any special instructions, such as the need for fasting, withholding or administering medications.
• May assist with retail sales.
• May weigh pets when they come in for exams, procedures, etc.
• Responds to client emails.
• Processes faxes.
• Shows up for work regularly; full-time presence at work is essential for every shift.
• Obtain previous records from other facilities and adds to patient chart.
• Calls clients whose pets are overdue for vaccines, grooming, medication refills, etc.
• Able to learn basic veterinary medicine terminology.
• Become familiar with retail products, medications, vaccinations, routine testing, and heartworm and flea preventatives and be able to confidently discuss with clients.
• Have a strong sense of excellent customer service and be able to provide that to clients even during high-stress situations.
• Be able to multi-task efficiently.

Receptionist Job Description:

• Able to identify conditions over the phone that can potentially be emergencies and scheduling those appointments appropriately.
• May take medication refill requests and messages for doctors.
• Able to use Windows-based computer systems, word processing, email, web search, and other skills needed to effectively use software.
• Able to reconcile the drawer and complete end-of-day duties at the close of the day.
• Performs other duties as assigned.

Competencies:

• Customer Service: Displays a desire to provide outstanding services and exceed customer expectations.
• Communication: Uses effective and appropriate methods of interacting with others.
• Energy and Productivity: Completes tasks quickly and thoroughly without prompting.
• Flexibility and Multi-tasking: Adapts easily to changing demands and manages multiple priorities effectively.
• Administrative Ability: Uses appropriate administrative and clerical procedures and systems for managing office work.
• Dependability: Demonstrates responsibility in completing all job tasks.
• Team orientation: Works cooperatively with the team to address tasks and accomplish goals.
• Organization and Attention to Detail: Monitors and reviews information thoroughly and maintains an organized system for all documents.
• Time Management: Manages time and prioritizes work tasks effectively.

Qualifications:

• High school diploma or GED.
• May consider an equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures such as alphabetizing files and records.
• Ability to provide great customer service in a courteous, prompt, and efficient manner.
• Ability to perform cashier duties accurately.
• Ability to multitask and pay close attention to details.
• Must be flexible with scheduling and able to work some weekends and holidays.
• Depending on functional area of assignment, tasks may involve extended periods of time at a keyboard or workstation and/or extended periods of time standing and/or walking.
• May involve some climbing, balancing, stooping, kneeling, crouching, or crawling.
• Some tasks involve the periodic performance of moderately physically demanding work, usually involving lifting or carrying moderately heavy animals (up to 50 pounds).

The list of essential functions, as outlined in this job description, is intended to be representative of the tasks performed within this classification. The omission of any job function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Rockland Veterinary Care in Rockland County, NY is looking for a Veterinarian to join our amazing team!

Embark on a journey with us as we proudly introduce our trio of full-service small animal hospitals: Pomona Animal Hospital, North Rockland Animal Hospital, and Hudson Valley Animal Hospital. Nestled in the heart of Rockland County, we aren't just veterinary care providers; we're a vital part of the community's fabric.

What we offer:

• Flexible schedule with minimal weekend hours (Saturday’s only on rotation)
• Fully equipped hospital - digital radiography, ultrasound, surgery suites, and in-house laboratory. 
• Sign on/retention bonus
• Mentorship to new/recent graduates
• Excellent staff ratios, with tenured technicians.

We provide an excellent benefits package, including quality health insurance, 401K, PTO, generous CE allowance, additional PTO for CE, and reimbursement for membership dues and license fees.  Join us at Rockland Veterinary Care, where each day is an opportunity to make a difference in the lives of our furry friends!

To learn more, and be connected to the Rockland team, 

If this sounds like a team you want to be a part of, please email your resume to Amy Younes at ayounes@petvetcarecenters.com or apply at https://www.petvetcareers.com/.